Shipping policy

We want your order to reach you smoothly. This policy explains where we ship, how delivery works and what to do if something goes wrong.

Where we ship

We ship to the destinations available at checkout. Enter your delivery address to see whether we can deliver to your location.

Shipping costs

The shipping options and any applicable charges are shown at checkout before you place your order. If an order qualifies for free shipping, this will also be shown at checkout.

Processing and delivery times

In-stock orders are usually prepared for dispatch within 1 - 3 business days after payment is confirmed. Estimated delivery after dispatch is 5-10 business days for Europe. Delivery to other available destinations may take longer; the estimate for your location, where available, will be shown at checkout or in your order confirmation.

These are estimates, not guaranteed arrival dates. Weekends, public holidays, carrier disruptions and customs processing can affect delivery times.

Pre-order items: If an item is offered for pre-order, its estimated dispatch or delivery date will be stated on its product page. A pre-order may ship later than an in-stock item. Please read the product page before ordering.

Order updates and tracking

We will send an order confirmation to the email address provided at checkout. When tracking is available, we will send the tracking link after your order has been dispatched.

International deliveries and customs

For international orders, customs duties, import taxes or carrier handling fees may apply. Any charges collected by Milastudios will be shown at checkout. Additional charges not collected at checkout may be requested by the destination country's customs authority or delivery carrier. Check your local rules if you are unsure.

Address changes, delays and missing parcels

Please check your delivery address carefully before confirming your order. If you notice a mistake, contact us as soon as possible at milastudios.suport@proton.me. We will try to help, but we may not be able to change an address after dispatch.

If your parcel is delayed, arrives damaged or appears to be missing, email [support email] with your order number. We will review the issue and help you with the next steps. Nothing in this policy limits your rights under applicable consumer law.